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Complaints

Complaints about GPs, dentists, pharmacists or opticians

The CCG does not commission primary care. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance.

If you are unable to resolve your complaint with the practice, please contact:

NHS England
PO Box 16728, Redditch, B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net

Complaints about hospital care, community care or mental health services

If you have a concern, complaint or compliment about a community service such as community nursing, health visiting, physiotherapy or podiatry service, please contact:

Central London Community Healthcare
Tel: 0800 368 0412
Email: clchpals@nhs.net

If you have a concern or question about a mental health service, please contact:

Central and North West London NHS Foundation Trust
Tel: 020 3214 5784 or 020 3214 5785
Email: complaints.cnwl@nhs.net

If you have a concern, complaint or compliment about a hospital, please click on the links below which will take you to their contact details:

St Mary's Hospital or Charing Cross Hospital (Imperial College Healthcare NHS Trust)

Chelsea and Westminster Hospital

If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. You can do this by contacting our complaints manager:

Telephone: 020 3350 4567 
E-mail: cwhh.complaints@nhs.net

In writing:

Complaints Manager
CWHHE Clinical Commissioning Groups Collaborative
15 Marylebone Road
London, NW1 5JD

More information about the complaints process can be found here.