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Complaints about GPs, dentists, pharmacists or opticians

The CCG does not commission primary care. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance.

If you are unable to resolve your complaint with the practice, please contact:

NHS England
PO Box 16728, Redditch, B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net

Complaints about hospital care, community care or mental health services

If you have a concern, complaint or compliment about a community service such as community nursing, health visiting, physiotherapy or podiatry service, please contact:

Central London Community Healthcare
Tel: 0800 368 0412
Email: clchpals@nhs.net

If you have a concern or question about a mental health service, please contact:

Central and North West London NHS Foundation Trust
Tel: 020 3214 5784 or 020 3214 5785
Email: complaints.cnwl@nhs.net

If you have a concern, complaint or compliment about a hospital, please click on the links below which will take you to their contact details:

St Mary's Hospital or Charing Cross Hospital (Imperial College Healthcare NHS Trust)

Chelsea and Westminster Hospital

Making a complaint to Central London CCG

If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. You can do this by contacting our complaints manager:

Telephone: 020 3350 4567 
E-mail: cwhh.complaints@nhs.net

In writing:

Complaints Manager
CWHHE Clinical Commissioning Groups Collaborative
15 Marylebone Road
London, NW1 5JD

More information about the complaints process can be found here.