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Patients are at the heart of everything we do at Central London CCG. We make decisions about health services for Westminster based on the feedback we get from local people, patient experiences, and the involvement of local people on our committees and on our governing body.

We want people to feel they are being listened to and that they can make a valuable contribution in setting and meeting the health priorities for Westminster. The CCG governing body receives regular reports on our engagement activity, from the Managing Director, to ensure this is happening. 

In this section, you can find out how you can get involved with the CCG, how you can share your experiences and what we do with your feedback.

How does Central London CCG work with patients?

  • Patients are represented on our governing body and other committees
  • We have a User Panel Group, to represent the patient voice and act as a ‘sounding board’ for ideas and feedback
  • We are dedicated to ensuring that public engagement (PPE) is embedded within the overall work of the CCG to drive improvements in health care
  • Our GP practices have Patient Participation Groups
  • We work closely with the voluntary and community sector groups in Westminster
  • We work closely with HealthWatch Westminster
  • We provide training, and work with Community Champions to make sure we support people to engage with us
  • We seek to prioritise groups that find us hard to reach.
  • We ensure that patients have a say in their own care.

We communicate with patients for many different purposes, such as:

  • To provide information about services and/or changes in services.
  • To obtain feedback, and patients' views about services and their health needs.
  • Distribution of the Central London CCG Annual Report to public places including libraries and health centres.
  • To explain how the NHS works, and how they can participate.
  • To let them know how we are doing.

Because we often seek to engage on technical health issues, or need to talk to specific categories of patients or service users, we engage with patients in different ways:

  • As individuals
  • As representatives of GP practices.
  • ​Through service-specific processes (e.g. clinical engagement forums).
  • As representatives of patients in general (particularly through focus groups, surveys or community development).
  • As formal representative bodies, in particular through Healthwatch Central West London, service user and advocacy groups or community development.
  • Through intermediaries, where we are seeking to engage 'easy to overlook' groups, such as people from BME communities, homeless, or LGBT people, and work through trusted networks or community development to open a channel of communication.

To strengthen communication and engagement with local residents, we will particularly focus on:

  • Providing information about NHS services within Westminster, including how to navigate through the system.
  • Understanding the health needs of the local population.
  • Campaigns aimed at changing beliefs or behaviours in priority health areas.
  • Being held accountable for the services we commission, and decisions about priorities.
  • Leading and managing the reputation of the NHS in Westminster.

We want to be responsive and identify ways in which people can get involved and how best to support them in this. We want to be inclusive and find ways of reaching out to as many people in the community, especially to those communities who are often underrepresented.

Your feedback is important to us and ensures we are commissioning the right services for our local population. Use the menu on the left to find out more about the different ways you can get involved and have your say.

We’d be delighted to hear from you. Call us on 02033504540, send us an email clccg.communications@nhs.net, or connect with us on twitter. Do let us know if you would like us to come and speak to your group – be it faith-based, sports-based, or health-based. We can also arrange to be joined by interpreters if you think one is needed.