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You said, we did

 

You Said

We Did

People don’t just come with medical needs. Health services need to treat people, not just their medical conditions.

We set up “care navigation” to look at the whole person’s needs, and help direct people to the services that will meet them.

Care navigators identify people with high levels of need; they join up care across services and organisations.

People should be able to access care easily, and in ways that work best for them. It would be great to avoid hospital visits wherever possible.

  • 8am to 8pm access to primary care available for all patients, 7 days a week.
  • Patients are now able to use the internet to book and change appointments, manage repeat prescriptions, and access a summary of their own medical records.
  • 19 Out of Hospital services are now provided in General Practice (from phlebotomy to mental health support).
  • A wider range of outpatient services is available in the community (e.g. minor surgery).
  • The CCG needs to connect and build relationships with the voluntary sector.
  • The CCG should have greater visibility in the local community.
  • The CCG should have regular attendance at voluntary sector network meetings such as the Westminster Community Network and the Charity Leaders forum.
  • The CCG needs to connect and build relationships with the voluntary sector.
  • The CCG should have greater visibility in the local community.
  • The CCG should have regular attendance at voluntary sector network meetings such as the Westminster Community Network and the Charity Leaders forum.

We held one to one meetings with leaders from Voluntary and Community Sector (VCS) organisations. This has helped to shape the goals we set in our engagement and communications strategy.

The CCG has a calendar of community events and meetings organised by the VCS. We attend at least one event a week.

The CCG could do more to harness the expertise of the voluntary sector.

We have set up a Patient Reference Group (PRG) and Patient and Public Involvement (PPI) Network.

This set up allows us to include more VCS organisations delivering support to people across the nine protected characteristics, including Community Champions projects. The PRG will strengthen the representation of our diverse communities and connection to seldom heard groups. The PPI Network will help us reach more people. The CCG is engaging in targeted recruitment into our network to increase its diversity.

The CCG’s patient group could be more representative of Westminster’s communities.

When we spend time talking to you, or attending meetings, we would like to know how our contributions impacted on the work of the CCG.

Our refreshed Engagement & Communications Strategy commits us to regular “You Said, We Did” reporting.

We have set up a patient-focused newsletter, which is a source of updates on how what people tell us has impacted our work. Sign up to our PPI Network to subscribe. We also share updates at our PRG meetings, which are held in public, as well as when we attend community networks organised by VCS organisations.