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The future of Soho Walk-In Centre – Have your say


In early 2020, Central London CCG are seeking the views of the public and stakeholders on the future of the NHS Soho Walk-In Centre. This is in response to changes to national guidance issued around urgent and emergency care.


The NHS Soho Walk-In Centre, located at 1 Frith Street, W1D 3HZ, is commissioned by NHS Central London Clinical Commissioning Group (CCG). The service is a nurse-led service and operates seven days a week; open from 8am to 8pm Monday to Friday and 10am to 8pm on weekends. Central London Community Healthcare currently provide this service.

National guidelines issued by NHS England in 2017 state that all Walk-In Centres cannot continue in their current form from 31 December 2019. An extension to the Walk-In Centre contract was granted by NHS England until 30 June 2020.

To decide how the services should be provided going forward, we need input from the community, service users, healthcare professionals, local authority and other key stakeholders.

Engagement Timeline

A period of engagement is beginning in February 2020 to review and help agree the most suitable options for the Walk-In Centre in the future.

We will seek the views of a wide range of stakeholdes, and all once all engagement feedback has been collated, the options will be considered and presented to the Central London CCG Governing Body. Outcomes of the discussions of the Governing Body will be communicated to the wider stakeholders and will be followed by a further period engagement.

The CCG will then let stakeholders know of the outcome and next steps, and also carry out a communications and engagement campaign, describing the future service provision, working with a local organisations to carry this out.

Online Survey

We would like to hear about your current experience of using the Soho Walk-In Centre service. This will help us further understand how people are using the service and what the health care needs of Walk-In Centre patients are. If you'd like to share your experience, please email us at clccg.sohowic@nhs.net. We will be releasing an updated online survey that you can also fill out. You will be able to receive a hard copy of the feedback form (with freepost envelope included). To get hold of this once it is published, contact us at:

Communications Team,

Central London CCG

Ferguson House,

15 Marylebone Road, NW1 5JD

February Workshops

To begin this process, the CCG is holding two public facing workshops in February. We invite you to join these workshops, to share your views on the future of Soho Walk-In Centre. 

The aims of these workshops are to:

  • Aid with the development of the future options for the service going forward.

  • Develop key messaging and information materials (posters, leaflets, FAQs etc.).

  • Provide the public with a background on the Soho WiC and the reasons why changes are being proposed to the service.

  • Consider all the different options for the WiC going forward from 1 April 2020.

  • Aim to have a clear set of options developed after these two workshops to then use for further public engagement.

The workshop details are as follows:

  1. Workshop One: Monday 3 February, 5:30-7:30pm, First Floor Conference* Room, First Floor, Soho Centre for Health, 1 Frith Street, W1D 3HZ – register to attend here
  1. Workshop Two: Monday 10 February,5:30-7:30pm,First Floor Conference* Room, First Floor,Soho Centre for Health, 1 Frith Street, W1D 3HZ – register to attend here

A note that the workshops will cover the same content, and identical presentations will be shared at each.

*N.b. Please head to the entrance on Soho Square, rather than the clinical entrance on Frith Street for these workshops. A member of staff will be at the entrance to guide you to the meeting room. There is also disabled access to the room via a slightly different route, please get in touch for information about this.

 Further information

For further information about this programme of work, view the January 2020 Governing Body paper here

If you have any futher questions about any of the above please email us at clccg.sohowic@nhs.net