Come along to public meetings and events
We will hold public meetings and events throughout the year where people can come along and tell us what they think about local services and our plans. Our public Governing Body meetings take place monthly, details and papers are available here.
Meetings and events will be advertised on our website, through Twitter, and through our voluntary and community sector partners.
How we use your feedback
Capturing the experiences of our patients gives us important feedback on what it is like to be a patient in Westminster. It tells us much more than what the treatment was like or whether the treatment was successful. It tells us how it felt to you as an individual, what you liked and what we need to improve.
We regularly produce reports on meetings, questionnaires and updates on our wider engagement strategy, helping both patients and members of the community to understand how their feedback is helping to shape the way healthcare is commissioned in our area.
Current engagement and upcoming events
1. Soho Walk-in Centre workshop 18 March - update
We are sorry to say that we are going to have to cancel the Soho Walk-in Centre workshop scheduled for 18 March 2020. This is in light of recent developments with the coronavirus outbreak and movement to the ‘delay’ phase. For the most up to date guidance please visit the Public Health England website here.
This decision is not taken lightly, and is a measure the CCG is taking in response to national guidance which aims to control the spread of covid-19. We are aware we have a duty of care to workshop attendees to ensure you are also not placed in a position of risk, and holding the event would potentially do this.
We are keen to hear from you on your thoughts around the future of Soho Walk-in Centre
2. Palliative Care Workshops
In September and October 2019 we held a series of palliative care workshops, engaging with the public on how to better meet the palliative care needs of patients. These workshops were also to address the recommendations made in the Independent Review on specialist palliative care services undertaken earlier this year.
Past consultations & events
Randolph GP Practice
Earlier this year, Central London CCG undertook a period of engagement with patients and local stakeholders to determine whether Randolph GP practice should be maintained as a single practice or whether patients should instead, be taken on by other nearby practices. This followed the decision by the old GP practice provider to hand back their contract to NHS England.
The overwhelming response from stakeholders was for the practice to continue to offer services rather than for the patient list to be dispersed. As a result, a prcurement process took place, in which a Randloph patient formed part of the tender evaluation panel. The panel appointed a new provider, AT Medics Ltd, who began providing a service from 10 May 2019.
Enhanced Community Cardiology Service
Earlier this year, Central Health Care partnered with South Westminster Primary Care Home to offer Westminster residents an enhanced community cardiology service. The service is a pilot which began on 7 June 2019, and consists of a single point of access that GPs will refer the patient to, as well as an enhanced ‘diagnostic hub’ based at Millbank Diagnostic Centre. The aim is to reduce waiting times for diagnostic tests and subsequent reports and treatment. The new model of care was created drawing on feedback from community cardiology service users and the Central London CCG Patient Reference Group (PRG) in January 2019.
Central Health Care took promotional material back to the Central London CCG PRG in June, to ask for help making it clearer and more service user friendly. As a result of the PRG’s input, the pathway referral map has been improved and a new patient leaflet has been created, both of which are handed to patients when they attend their assessment appointment (if accepted for referral). See the patient letter and process map which were produced with PRG input.