Patients are at the heart of everything we do at Central London CCG. We make decisions about health services for Westminster based on the feedback we get from local people, patient experiences, and the involvement of local people on our committees and on our governing body.
We want people to feel they are being listened to and that they can make a valuable contribution in setting and meeting the health priorities for Westminster. The CCG governing body receives regular reports on our engagement activity, from the Managing Director, to ensure this is happening.
In this section, you can find out how you can get involved with the CCG, how you can share your experiences and what we do with your feedback.
How does Central London CCG work with patients?
We communicate with patients for many different purposes, such as:
Because we often seek to engage on technical health issues, or need to talk to specific categories of patients or service users, we engage with patients in different ways:
To strengthen communication and engagement with local residents, we will particularly focus on:
We want to be responsive and identify ways in which people can get involved and how best to support them in this. We want to be inclusive and find ways of reaching out to as many people in the community, especially to those communities who are often underrepresented.
Your feedback is important to us and ensures we are commissioning the right services for our local population. Use the menu on the left to find out more about the different ways you can get involved and have your say.
We’d be delighted to hear from you. Call us on 02033504540, send us an email email@example.com, or connect with us on twitter. Do let us know if you would like us to come and speak to your group – be it faith-based, sports-based, or health-based. We can also arrange to be joined by interpreters if you think one is needed.
Should you require any information in other languages or other formats, such as Easy read, large font or Braille, please contact: firstname.lastname@example.org / 02033504540.
Here are some documents we have already created in accessible formats, and share regularly at community outreach events: