From 1 April 2021, this website will not be updated.

For the latest local health and care information, visit

Brent, Central London, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, and West London Clinical Commissioning Groups (CCGs) have merged as of 1 April 2021 to form North West London CCG. Brent, Central London, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, and West London Clinical Commissioning Groups is transferring to the new CCG – North West London Clinical Commissioning Group on 1 April 2021. The new Clinical Commissioning Group will become the new data controller.

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How we involve the Public in Governance

The CCG is accountable to its Governing Body, its member practices, local patients and the Westminster community. We are overseen by NHS England, a public body that is part of the Department of Health. Our Constitution sets out the rights and responsibilities of patients, the public and staff along with the plans we have committed to achieve. Some of our Governing Body meetings are held in public, in which case anyone who is interested can attend. If you would like to attend future Governing Body meetings, please contact or call 020 3350 4000.

Find out more about our Governing Body meetings here on our website.

All of the CCG’s committees incorporate Lay Member representation, and both the CCG’s Quality & Performance Committee and Primary Care Commissioning Committee incorporates Healthwatch CWL representation. 

Within this section you can find out:

Our approach to engagement

NHS Central London CCG is committed to ensuring that patients’ needs are at the heart of everything we do. In order to ensure that we reflect our population we aim to have effective patient, carer and public involvement embedded in our work and in our planning processes.

We follow a set of guidance issued by NHS England which outlines best practice for enabling people to voice their views, needs and wishes, and to contribute to plans, proposals and decisions about services.

On this page find out about:

 Our engagement principles

The CCG’s engagement work is built upon strong foundations.

We have a set of engagement principles which we coproduced, and which includes our Wildly Important Goal for engagement and communications.

The Wildly Important Goal for staff and partners engaging and communicating on behalf of Central London CCG is: To develop a system for engagement that links the CCG, Patient Reference Group, as well as Patient Participation Groups. 

In this way we will offer everyone in Westminster the opportunity to shape and influence their local health service . This will support the relationships and two-way communication – between the CCG and its stakeholders – we need to achieve our vision. We will report regularly to senior managers and members of our governing body on how we are doing.

We also hope to receive feedback from patients and organisations we work with, including voluntary and community based organisations.

We will review our communications and engagement strategy (including our Wildly Important Goals) in early 2020. We would like to do this with patients, GPs, other healthcare professionals, and the voluntary and community sector.

Reporting and recording

We keep clear records of our engagement and outreach activity which you can read on the publications section of our website.

Quarterly Communications and Engagement Reports

Every three months (quarter) we produce a report, wit the help of our CCG Patient Reference Group, which summarises the progress we've made with each of our CCG communications and enagement projects. See our 2019/20 reports below:

Through the ‘analyse and plan’ stage we:

  • Work with communities in identifying local health needs
  • Engage patients, carers and public in shaping future priorities
  • Encourage service uses and their families to share experiences to better inform our planning

Examples of this include:

  • We have had extensive conversations with patients with diabetes and their carers and as a result, coproduced a book and app (called World Foods), which is a pictorial resource for BAME communities, who are at higher risk of developing Type 2 diabetes. World Foods, helps to highlight the effect on their blood glucose of the common meals, snacks and drinks from those communities. We engaged with a sub-set of people from the four main communities involved in the book (Arabic, South-Asian, Caribbean and African). People created food diaries and gave feedback, as to which foods, drinks and snacks should be included within the book. We had over 1200 response to our design survey, about 700 from people with diabetes (the rest were from health care professionals). They informed us on the best design to show to effect on blood glucose of different foods. The name for the book “World Foods” was chosen at a workshop led by the BME Health Forum. The book will be launched at the Diabetes UK conference on 6 March and shared with GP practices. The book is being used as part of a GP pack to support remission of Type 2 diabetes, something requested as a focus area of the NHS Long Term Plan.

Through the design and improve stage when buying services we:

  • Engage local people, providers and patients in service design and improvement.
  • Support patients, carers and the public to be involved in the procurement and contracting of new services.

Examples of this include:

  • Service user involvement in the design of the specification for the re-procurement of the Community Equipment and Wheelchair services contract. We worked closely with local Healthwatch and set up a service user forum to help facilitate and feed into the transition between old and new provider, and to ensure that service user feedback was acted upon.

Through the monitoring, learning and assurance phase we:

  • Include patient experience and feedback in our contracts
  • Give patients a voice in on-going monitoring of provider performance
  • Share feedback with partners to help them continually improve

Examples of this include:

  • The new quality reporting requirements for the recent patient transport contract now have an element which focuses specifically on service user feedback, patient experience.
  • Regular meetings with Healthwatch to gather and share intelligence on patient feedback.
  • Based on feedback from patients with diabetes and their families and carers, we coproduced diabetes 10 point training for staff and rolled this out to 962 staff members across North West London- including in care homes, mental health trusts, inpatient units and homeless shelters. Funding has also been secured to develop an equivalent training course for people with diabetes. We have also established Saturday clinics for diabetes foot care in response to feedback that clinics were needed at the weekend.

How we involve our patients and public in engagement

A range of inclusive approaches and methods of engagement

We use a variety of mechanisms to involve the local population and gather feedback, to ensure that we can capture a wide range of views and opinions. Evidence of the number of public facing meetings and sessions we hold can be seen on our events page.

  • Focus groups
  • Informal discussions
  • Formal consultations
  • Public meetings
  • Regular stakeholder newsletters
  • Social media
  • Surveys – online, paper, through networks
  • Through media channels
  • Meetings with voluntary groups, Healthwatch and our stakeholder networks
  • Taking conversations into the community
  • Patient Reference Group meetings
  • Engagement forward planner for community outreach events